My guest is the world’s leading educator and motivator for uplifting customer service and Uplifting Service cultures. He helps leaders, teams, and organisations learn how to serve better, care more, and generate new value in the world.
He is author of the book, Uplifting Service, and fourteen other books on service, business and inspiration. For three years in a row, GlobalGurus has rated him the #1 Customer Service Guru in the World.
He is a man on a mission – to uplift the spirit and quality of service and care everywhere in the world – including with us here today, please welcome Ron Kaufman.
Ron Kaufman is the world’s leading educator and motivational speaker for uplifting customer service and uplifting service cultures.
He is author of the book, Uplifting Service, and fourteen other books on service, business and inspiration. Ron is rated one of the world’s top twenty-five “Hot Speakers” by Speaker Magazine for his high energy and high content presentations. Ron is a man on a mission – to uplift the quality and spirit of service everywhere in the world.
For over two decades UP! Your Service Founder and Chairman Ron Kaufman has helped companies on every continent build a culture of uplifting service that delivers real business results year after year. Making transformation his mission, Ron is one of the world’s most sought-after educators, consultants, thought-leaders and customer service speakers on the topic of achieving superior service.
Any business can say the customer is king, and many spend a lot of time and money on incremental service improvement. But Ron understands the only reliable way for a company to achieve and maintain a competitive edge is to build a culture that empowers every employee to surprise and delight customers and colleagues every day with truly uplifting service.
Ron works with a successful clientele of government agencies and multinational corporations including Singapore Airlines, Xerox, Nokia Siemens Networks, Marina Bay Sands and Wipro. He delivers powerful insights and global best practices enabling organisations to gain a sustainable advantage through service.
Ron’s methodology includes a set of proven service principles, leadership rules, culture-building blocks and implementation roadmaps that apply effectively across all industries and cultures. This methodology is easily customised to suit the unique needs of each organisation, including all departments and team members from leadership to frontline. His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today.
Ron is a regular columnist at Bloomberg Businessweek. He is the author of the New York Times bestseller Uplifting Service and 14 other books on service, business and inspiration.
Recorded on: 17th December 2020